Tides Cut

A hand with your next edit

Support

Help with Tides Cut for iPhone: projects, exports, on-device tools and optional Pro subscriptions.

Contact support

For questions, problems, feedback or privacy requests, email us.

Include your iPhone model, iOS version, app version, what you tried and any error text. Send only the sample media needed to explain the problem, and remove information you do not want to share.

Get started

What do I need?

Tides Cut is an iPhone app for iOS 26 or later. Some tools depend on device capabilities, language support or downloaded models. You do not need a Tides Cut account.

How do I make a project?

Tap New project, then add clips from Photos or Files. Select an item on the timeline to edit it. Photos and Files may download an original from iCloud when you select it; keep a connection available if the original is not already on the device.

Projects and storage

Where are my projects?

Drafts and their imported media are stored in the app’s storage on your iPhone. Keep a separate copy of important original media and finished exports. Device backups and files you save to iCloud are controlled by your Apple settings.

How do I delete or recover a project?

Deleting a project moves it to Recently deleted. Open the project-library menu on the home screen to restore it or delete it permanently. Removing a draft does not delete an exported file you saved elsewhere. Project storage shows local storage and offers preview-cache cleanup.

How do I share an editable project?

Use the project’s share control with an active Pro subscription. The package includes timeline information and source media, so choose recipients and destinations with care. A password-protected package adds password protection; send its password separately. Keep your own copy and share only media you have permission to distribute.

Export and save

How do I save a finished video?

Open Export, choose the output settings and start the export. When rendering finishes, use Save to Photos, Save to Files or Share. Finished video export does not require a Pro subscription.

Why does an export fail?

Check available device storage and whether the selected source files are still accessible. Try a lower resolution or bitrate, and keep the app open until the export finishes. If the problem persists, send support the error text, selected output settings and the shortest sample that reproduces it.

Why does Photos or Files ask for access?

Access is used for the import or save action you selected. Camera and microphone access are used for recording tools. You can review permissions in iPhone Settings. A denied permission does not grant the app access; enable it there if you want to use that tool.

Captions, sound and on-device models

Does editing require uploading my media?

Tides Cut does not send your project media to a developer-run AI service. Caption, translation, text and media-processing tools use local models or Apple’s on-device frameworks where supported. See the privacy policy for the connections used to obtain models and other files.

Why is a model download or a language unavailable?

Some tools need an initial download, available storage and a supported device or language. Connect to the internet to obtain a model when offered. If a tool reports that its language or model is unavailable, try another supported language or continue editing manually. Downloaded-model status alone does not guarantee that every device and language supports a tool.

What happens when I import audio from a URL?

The app requests the direct HTTPS audio URL you enter. Its host can see the request and normal connection information. Use a source you trust and have permission to use. The audio-download size limit is 64 MB; web pages and video files are not audio-file imports.

Tides Cut Pro and billing

What does Pro include?

Pro adds the ability to prepare and share editable project packages containing the timeline and source media. Ordinary editing and finished-media export remain available without Pro. Pro does not add a developer-hosted account or cloud-storage service.

What do the plans cost?

Monthly and yearly plans are auto-renewable subscriptions. The app and Apple’s purchase confirmation show the full price in your storefront’s currency and the billing period before purchase. A yearly plan is billed for the year, not as monthly instalments. No free trial is promised unless the App Store explicitly presents one.

How do I restore access?

Open Tides Cut Pro from the project-library menu and select Restore purchases using the Apple Account that purchased Pro. Restoring does not create a new purchase. If the app cannot find an active subscription, check its status in Apple Account subscription settings and contact us with the error text. Do not email your password or payment-card information.

How do I manage or cancel Pro?

Use Manage subscription when available in the Pro screen, or open iPhone Settings → your name → Subscriptions → Tides Cut. Cancel before the renewal deadline shown by Apple; to avoid the next automatic renewal, Apple generally requires cancellation at least 24 hours before the current period ends. Deleting the app does not cancel Pro. Apple handles billing and refund requests through Report a Problem.

Read the subscription terms, privacy policy and Apple standard EULA.